Privacy Policy

Voya Travel ("Voya", "we", "us") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, call our reservation line at (855) 759-8102, or otherwise interact with our Services.

1. Information We Collect

Information you provide

• Identification & contact data: name, date of birth, email address, phone number, billing and mailing address, government ID information required for travel.
• Booking data: traveler details, travel dates, destinations, room and seat preferences, dietary or accessibility requirements.
• Payment data: credit/debit card number, expiration, security code, and billing address. Payment data is processed by PCI‑DSS compliant payment processors and is not stored on our servers.
• Communications: recordings of calls placed to or from our agents (for quality and training), emails, SMS, and chat transcripts.

Information collected automatically

• Device and browser data (IP address, browser type, operating system), referring URL, pages viewed, click events, and approximate location.
• Cookies, pixels, and similar technologies — including those set by analytics and advertising partners such as Google Analytics, Google Ads, and Meta — for measurement, retargeting, and conversion tracking.

2. How We Use Your Information

• To research, quote, book, and service your travel arrangements.
• To process payments and detect fraud.
• To communicate with you about your booking, including confirmations, itinerary changes, and supplier updates.
• To send marketing communications about offers, deals, and new destinations (where permitted, and you can opt out at any time).
• To improve our website, services, and customer experience.
• To comply with legal obligations and enforce our Terms.

3. How We Share Your Information

• Travel suppliers: airlines, hotels, tour operators, car rental companies, and insurance providers, as required to fulfill your booking.
• Service providers: payment processors, IT and hosting vendors, customer support platforms, analytics, and marketing partners acting under contractual confidentiality obligations.
• Legal & safety: when required by law, court order, or to protect the rights, property, or safety of Voya, our customers, or the public.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets.

We do not sell your personal information for monetary consideration.

4. Cookies & Advertising

We and our partners use cookies and similar technologies for analytics, personalization, and advertising. We use Google Ads and Google Analytics with conversion tracking and remarketing enabled. You can control these preferences via:

• Your browser settings (to block or delete cookies).
• Google Ads Settings (adssettings.google.com).
• Industry opt‑out tools at optout.aboutads.info and optout.networkadvertising.org.

5. Calls, SMS & TCPA Consent

By providing your telephone number — including by calling or being called by Voya at (855) 759-8102 — you expressly consent to receive autodialed and prerecorded calls and SMS messages from Voya and its authorized vendors regarding travel offers and your bookings. Consent is not a condition of purchase. Message and data rates may apply. To opt out, reply STOP to any SMS or email privacy@voya.example.

6. Your Privacy Rights

Depending on where you live (e.g., California, Virginia, Colorado, EEA, UK), you may have rights to access, correct, delete, port, or restrict processing of your personal data, and to opt out of targeted advertising or "sale/share" of personal information. To exercise these rights, email privacy@voya.example or call (855) 759-8102. We will verify your identity before responding.

7. Data Retention & Security

We retain personal data for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. We use industry‑standard administrative, technical, and physical safeguards including TLS encryption in transit and access controls. No method of transmission over the internet is 100% secure.

8. International Transfers

Your information may be transferred to and processed in the United States and in countries where our suppliers operate. We rely on appropriate safeguards such as Standard Contractual Clauses where required.

9. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children. Bookings on behalf of minors must be made by a parent or legal guardian.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision.

11. Contact Us

Voya Travel — Privacy Office
1209 Orange Street, Wilmington, DE 19801, USA
Phone: (855) 759-8102 · Email: privacy@voya.example